Frequently Asked Questions
How do I place an order?
Please place your order via our online store by selecting the item and quantity required via the drop down menu. You can then send your information, venue illustration and any other order information to hannah@lovebespokeinvites.co.uk
What if I haven't found what I am looking for on your online store?
We are still in the process of building our website and adding new designs and features all the time. If you have something in mind that you have not seen on our store, please feel free to get in touch!
Are envelopes included with my order?
100gsm white, Kraft or ivory envelopes are included within your invitation order as standard if specified on the item description. You can also choose to purchase luxury 120gsm envelopes in a range of colours as an optional extra.
Can I see my order before it's printed?
We always send a digital proof prior to printing to ensure you are happy and offer you the opportunity to make any changes to your design/wording.
How do I supply my information?
Please supply your wording in a format which can be copied and pasted into your template. This can be supplied by email directly, word doc, powerpoint or pdf. We cannot work with wording supplied in jpeg format.
Please be sure to check all spelling and grammar of your wording supplied. Whilst we try our best to spell-check and pick up on any anomalies, please be aware this is outside our scope of services and including this service would result in longer lead times and more expensive invitations. We are therefore not liable for any refund or reprint due to errors supplied in the wording you provide. We encourage you to give your digital proof to friends or family to cast a second pair of eyes over it for some extra reassurance.
What information do you need from me?
In addition to your wording in a format which can be copied and pasted into your design template, please send your venue image if you are opting for our watercolour venue illustration range, a screenshot of the map area you would like covered in your map if you are having one and also your QR code.
We do not create wedding websites. This, along with your QR code is client-supplied. There are a lot of scam websites out there which will make you pay for your QR code after it expires so we suggest creating yours on the adobe website. This is free to do and will not expire.
How long will my order take?
We are a small team in high demand so we do take design bookings in advance. This can range from a few days to a few weeks depending on the time of year so if you are in a particular hurry, we encourage you to get in touch to check current lead times.
Once we have your information and get to work, we aim to get your digital proof over to you within 2-3 days to check and comment on, or make any changes prior to printing.
Once you approve your final proof, your order will be dispatched within 10-14 days. This is the standard industry lead time for any professional supplier. If a supplier is offering to turn your order around within a couple of days, they are probably not providing a high quality item.
How long will delivery take?
We use Royal Mail tracked 24 & 48 services within the UK and UPS Express services worldwide.
Delivery within the UK should therefore be 1-2 days after dispatch, whilst international deliveries vernally arrive within 2-7 working days, depending on your location and customs checks.
Please note, once your order has been dispatched, we do not have access to any further tracking information than you do and we are not responsible for any delays due to the courier.
Do you ship internationally?
We ship all of our items internationally except welcome signs and table plans.
Please be aware that we are located within the UK and some countries impose an import tax when you bring items in that you have purchased from outside their country. The import tax percentage is based on the item value and varies from country to country. You will be contacted by the courier (normally UPS) to pay for these import taxes in order to receive your item. Please note that the courier is collecting this on behalf of your country's government. This is not money that the courier nor we as a business receive.
What is included within my design?
What you see in terms of design on the item photo is included within our price. There is no extra fee for our watercolour venue illustration, timeline illustration or simple map design.
Please note however that we have a pretty large library of icons and should be able to accommodate your request. If it is a more obscure icon, a design fee to illustrate this from scratch might be required.
Our simple map design includes a simple heart and some key roads to help your guests locate your venue. We do also offer a mid detailed and full detailed map illustration design service in a variety of styles for an additional fee.
Can I mix and match from several designs?
As long as we have the graphics illustrated you can of course mix and match from one or more designs. If, however you would like to make changes to greenery, florals etc, a design fee will apply. If you describe in as much detail as you can what your requirements are, plus any images for reference we can provide you with a quote. These services range from £35-£150 depending on your requirements.
Why not order a sample pack before you order your stationery?